Customer Service Companies

ServiceNow AI

Santa Clara, United States

ServiceNow AI develops AI-powered workflow automation solutions for large enterprises. Their core offering leverages generative AI and machine learning to automate tasks within existing ServiceNow platforms for IT service management, human resources, and customer service operations. This enables organizations to improve operational efficiency and employee/customer experiences by intelligently resolving issues and streamlining processes.

Booking.com

Amsterdam, Netherlands

Here's a company description for Booking.com, based on the provided information and aiming for factual, specific, and professional language: Booking.com is a Netherlands-based online travel agency leveraging AI to optimize its platform for both travelers and hospitality partners. Their core technology centers on a machine learning engine that personalizes search results, predicts pricing fluctuations, and automates customer support interactions. This allows Booking.com to deliver a tailored booking experience and maximize revenue for its extensive network of accommodation providers.

Airbnb

San Francisco, United States

Airbnb is a hospitality platform connecting travelers with lodging and experience providers globally. The company leverages AI-powered algorithms for dynamic pricing, personalized search ranking, and robust fraud prevention to optimize both host revenue and guest satisfaction. Targeting leisure and business travelers, Airbnb differentiates itself through a vast inventory of unique accommodations and experiences unavailable through traditional hotel chains.

Klarna AI

Stockholm, Sweden

Klarna is a Swedish fintech company that provides flexible payment solutions for online and in-store purchases. Their core offering is “Buy Now, Pay Later” services – including options for payment in 3 installments, within 30 days, or longer-term financing – powered by AI-driven credit risk assessment and fraud prevention. Klarna targets consumers seeking convenient and adaptable payment methods, and partners with e-commerce merchants to increase sales through enhanced payment flexibility.

Sinch

Stockholm, Sweden

Sinch is a Swedish communications platform as a service (CPaaS) provider enabling businesses to connect with customers across multiple channels – SMS, voice, email, and video. Their core offering is a programmable API suite built on a Tier-1 network infrastructure, facilitating secure and reliable communications at scale. Sinch targets businesses requiring robust, global communication capabilities for customer engagement, verification, and operational workflows.

Lemonade AI

New York, United States

Lemonade AI is a U.S.-based insurance company leveraging conversational AI chatbots – Maya for quoting and Jim for claims processing – to streamline the customer experience. Their technology enables instant quotes and rapid claims payouts, differentiating them from traditional insurers. Lemonade targets digitally-native consumers seeking a simplified and cost-effective insurance solution, as evidenced by high app store ratings and reported customer savings.

Toss

Seoul, South Korea

Toss is a South Korean fintech super app consolidating personal financial management into a single platform. Utilizing AI-powered fraud detection during transactions and data aggregation, Toss provides users with a unified view of their bank accounts, loans, investments, and spending habits. Targeting individual consumers, Toss simplifies financial oversight and enhances security through proactive risk assessment.

MessageBird

Amsterdam, Netherlands

MessageBird is a Netherlands-based communications platform that unifies customer interactions across WhatsApp, email, SMS, and other channels. Their core offering is an AI-powered platform designed to streamline marketing, customer support, and payment processing for enterprise clients. Targeting businesses seeking to improve customer engagement and operational efficiency, MessageBird differentiates itself by offering AI specifically tailored to understand and optimize individual business needs within a unified communications framework.

Starling Bank

London, United Kingdom

Starling Bank is a UK-based digital challenger bank providing personal and business banking services entirely through a mobile application. Their core technology leverages machine learning algorithms for real-time fraud prevention and powers features like spending categorization and personalized financial insights. Starling differentiates itself by offering granular financial management tools – including budgeting with virtual cards and automated savings features – directly within its platform, targeting digitally-native consumers and small businesses seeking greater control over their finances.

PolicyBazaar

Gurugram, India

Here's a company description for PolicyBazaar, based on the provided information and aiming for factual precision: PolicyBazaar is an online platform that facilitates comparison shopping for insurance policies in India. Utilizing a proprietary AI-powered recommendation engine, the company analyzes user data to suggest optimal insurance plans from a wide range of providers. This technology serves individual consumers seeking tailored insurance coverage and aims to increase price transparency within the Indian insurance market.

Lunar

Aarhus, Denmark

Lunar is a Danish digital bank leveraging AI-powered transaction analysis to offer personalized financial management tools and enhanced fraud prevention. Their core offering is a mobile-first banking platform with tiered subscription plans providing positive interest rates and budgeting features. Lunar targets internationally-focused individuals and residents in Denmark seeking a digitally native banking experience with integrated reward programs like SAS EuroBonus.

Alan

Paris, France

Alan is a French digital health insurance provider leveraging AI-powered automation to streamline claims processing and enhance preventative healthcare services. Their core offering is a full-stack health insurance platform designed for SMEs and individuals, integrating insurance, preventative care, and telemedicine features. Alan differentiates itself by focusing on a proactive, data-driven approach to employee wellbeing and simplified administrative processes for businesses.

Talkdesk

San Francisco, United States

Talkdesk provides a cloud-based contact center platform leveraging AI to automate customer experience (CX) workflows. Their core technology centers on AI agents designed to handle interactions across the entire CX lifecycle, from initial contact to resolution. Talkdesk targets enterprise organizations seeking to improve customer service efficiency and personalize interactions through intelligent automation.

Clip

Mexico City, Mexico

Clip is a Mexican fintech company providing point-of-sale (POS) payment solutions specifically for small and medium-sized businesses (SMBs). Their core offering is a suite of contactless card readers and a streamlined payment processing platform, enabling merchants to accept digital payments without long-term contracts or hidden fees. Clip differentiates itself by focusing on accessibility and affordability for a traditionally underserved market within Mexico, offering features like unlimited data plans bundled with their hardware.

Podium

Lehi, United States

Podium provides an AI-powered lead generation and management platform specifically for dealerships and local businesses. Their core product, “Jerry,” is a customizable AI employee designed to automate customer communication for sales and service, utilizing over a decade of industry data. This solution aims to increase lead conversion and revenue by handling customer interactions 24/7, tailored to the client’s specific branding and policies.

Gupshup

San Francisco, United States

Gupshup is a conversational AI company providing a platform for businesses to deploy autonomous AI Agents across messaging channels. Their core technology centers on a proprietary, fine-tuned Large Language Model (LLM) called ACE, enabling personalized and scalable customer interactions. Gupshup targets enterprises seeking to automate sales, marketing, and customer support functions through AI-driven conversations, while also offering AI tools to enhance human agent productivity.

Insider

Istanbul, Turkey

Insider is a Turkish technology company providing a unified customer engagement platform for marketing teams. Their core product, InsiderOne, leverages a combination of Agentic, Generative, and Predictive AI – powered by their Sirius AI engine – to deliver customer data platform (CDP) capabilities, personalization, and journey orchestration. Insider targets marketing teams seeking to improve customer engagement and accelerate time-to-value through a comprehensive, AI-native solution.

iZettle

Stockholm, Sweden

iZettle, now operating as PayPal Point of Sale, provides integrated payment solutions and point-of-sale (POS) systems for small and medium-sized businesses. Their core offering centers on a mobile-based POS application paired with card readers supporting contactless payments and sales tracking. Targeting retail and service businesses, iZettle simplifies payment acceptance and provides basic business management tools within a unified platform.

Intercom

San Francisco, United States

Intercom provides an AI-powered customer service platform focused on automating resolution of complex customer queries. Their core product, Fin, is an AI agent that integrates with existing helpdesk systems – including the Intercom Suite – to deliver faster response times and improve agent efficiency. Intercom targets businesses seeking to enhance their customer service operations through scalable, AI-driven support automation across multiple communication channels.

Observe.AI

San Francisco, United States

Observe.ai provides AI Agents for enterprise contact centers, automating and improving customer interactions across voice channels. Their technology utilizes advanced speech recognition and natural language processing to accurately understand complex, real-world conversations – even with background noise and interruptions – and integrate with existing CRM and workflow systems. This enables businesses to automate call resolution, improve agent performance through AI-powered quality assurance, and achieve predictable outcomes in customer service operations.

Ada

Toronto, Canada

Ada is a Canadian company specializing in AI-powered customer service automation for enterprise businesses. Their core product is a no-code chatbot platform leveraging natural language understanding and machine learning to resolve a high volume of customer inquiries. Ada targets large organizations seeking to reduce support costs and improve customer satisfaction through automated, personalized self-service experiences.

Earnin

Palo Alto, United States

Earnin is a U.S.-based fintech company providing earned wage access to hourly and salaried workers. Their mobile application utilizes AI-powered algorithms to verify worked hours and facilitate instant disbursement of earned wages, bypassing traditional pay cycles. Earnin targets the underbanked and gig economy workforce, offering a solution to improve financial flexibility and avoid reliance on high-cost short-term loans.

Typeform

Barcelona, Spain

Typeform is a form and survey platform leveraging generative AI to simplify form creation and improve data collection rates. Their core product, Typeform AI, allows users to build professionally-designed forms through natural language prompts, eliminating the need for manual design or coding. This targets marketing, research, and customer experience professionals seeking to efficiently gather high-quality data and automate follow-up actions based on responses.

Tiendanube

Buenos Aires, Argentina

Tiendanube is a leading e-commerce platform serving small and medium-sized businesses (SMBs) throughout Latin America, particularly in Argentina. While offering a full suite of e-commerce tools – including payment processing, shipping integrations, and marketing automation – Tiendanube leverages AI-powered features like automated WhatsApp customer service and personalized email marketing to enhance customer engagement and drive sales. This integrated approach provides SMBs with an accessible, all-in-one solution to establish and scale their online retail operations.

Cognigy

Düsseldorf, Germany

Cognigy provides enterprise conversational AI platform for customer service automation with voice and chat capabilities.

Cresta

San Francisco, United States

Cresta provides a real-time AI platform for contact centers, augmenting human agent performance during live customer interactions. Their core technology utilizes generative AI to deliver contextual coaching, automate tasks, and analyze conversations for improved outcomes. Cresta targets enterprise-level organizations seeking to enhance revenue, reduce costs, and improve customer experience within their existing contact center infrastructure.

Glia

New York, United States

Glia provides an AI-powered platform that unifies digital customer service across web, mobile, and voice channels for financial institutions. Their core technology utilizes natural language processing and machine learning to automate interactions, assist agents, and analyze customer communications within a single interface. Glia targets banks and credit unions seeking to improve customer experience and operational efficiency through enhanced digital engagement.

Flipdish

Dublin, Ireland

Flipdish is an all-in-one restaurant point-of-sale (POS) and online ordering platform designed to help restaurants move away from third-party marketplaces. Their core technology leverages AI-powered forecasting and personalization – including automated marketing, intelligent add-on suggestions, and AI phone agents – to increase order value, optimize operations, and build customer loyalty. Flipdish targets restaurants seeking to directly manage their online presence, customer data, and ordering experience while reducing costs and maximizing profitability.

Cogito

Boston, United States

Cogito, now part of Verint, delivers real-time AI-powered coaching and performance analytics for contact centers. Their core technology utilizes proprietary AI models to analyze voice conversations, providing both customer experience (CX) and employee experience (EX) scoring during live calls. This enables targeted, in-the-moment guidance for agents, with a focus on improving key metrics like average handle time, customer satisfaction, and revenue generation for large enterprises in sectors like telecommunications and healthcare.

Capillary Technologies

Bengaluru, India

Here's a company description for Capillary Technologies, based on the provided information and aiming for factual, specific, and professional language: Capillary Technologies is an India-based company offering a unified retail customer engagement platform. Their core technology centers on AI-powered customer data analysis to deliver personalized loyalty programs, automated marketing campaigns, and improved customer service. Capillary primarily serves mid-to-large scale retailers and consumer brands seeking to enhance customer retention and drive revenue through data-driven personalization.

Tessian

London, United Kingdom

Tessian delivers AI-powered email security solutions focused on preventing data breaches and phishing attacks stemming from human error. Their technology utilizes behavioral analysis and dynamic detection to identify and mitigate threats that bypass traditional security measures. Now integrated with Proofpoint, Tessian targets enterprises seeking to strengthen their defenses against the “human layer” of cybersecurity risk and reduce data loss incidents related to misdirected or compromised email communications.

Poly AI

London, United Kingdom

Poly AI develops conversational AI solutions for enterprise contact centers, enabling fully autonomous handling of customer voice calls. Their core technology focuses on delivering highly natural, multilingual voice interactions that replicate human agent conversations, distinguishing them through a customer-led approach to AI training. Poly AI targets businesses seeking to scale customer service while maintaining a high-quality, localized brand experience, particularly within the hospitality and service industries.

Sierra

San Francisco, United States

Sierra, founded by Salesforce co-CEO Bret Taylor, builds AI agents for customer service that can take actions and resolve issues autonomously.

Yellow.ai

Bangalore, India

Yellow.ai is an Indian enterprise AI platform specializing in the development and deployment of autonomous agents for customer experience (CX) and employee experience (EX) automation. Their platform leverages a suite of 15+ large language models to deliver scalable, high-quality conversational AI solutions. Yellow.ai targets large enterprises seeking to reduce operational costs and improve service efficiency through the automation of routine interactions across both customer and employee channels.

IntelePeer

San Mateo, United States

IntelePeer is a US-based communications platform provider specializing in conversational AI for enterprise contact centers. Their core product is an AI-powered platform delivering intelligent virtual agents and real-time analytics designed to improve customer interactions and operational efficiency. IntelePeer differentiates itself by focusing on rapid ROI – promising measurable outcomes within 90 days – and offering a scalable, open architecture for integration with existing enterprise systems.

Parloa

Berlin, Germany

Parloa delivers a generative AI-powered platform for contact center automation, enabling enterprises to deploy and manage personalized “AI agents” that handle high-volume customer interactions. Their technology orchestrates the full AI agent lifecycle – from development to deployment and optimization – focusing on complex tasks like scheduling, refunds, and personalized recommendations. Parloa targets large enterprises seeking to improve customer loyalty and efficiency, and their platform is designed for high-stakes environments requiring precision and scalability in customer communication.

Forethought

San Francisco, United States

Forethought is a US-based company providing an AI agent platform for customer service teams. Their technology utilizes proprietary reasoning AI to autonomously resolve customer inquiries end-to-end, leveraging existing knowledge base content and past tickets. This allows enterprises to automate support workflows and reduce costs while improving customer experience, particularly for businesses seeking to move beyond simple chatbot solutions.

Kuda Bank

Lagos, Nigeria

Kuda Bank is a Nigerian neobank providing fully digital banking services, primarily targeting financially underserved populations. Their core offering is a mobile application leveraging AI-powered credit risk assessment and fraud detection to deliver accessible and affordable financial products. Kuda differentiates itself through fee-free banking, automated savings features, and a focus on providing financial tools tailored to the needs of African consumers.

Aira

San Diego, United States

Aira provides real-time remote visual and American Sign Language (ASL) interpreting services, connecting individuals who are blind or low-vision, and those who are Deaf or hard-of-hearing, with trained human interpreters via a mobile application. Their core technology is a platform facilitating on-demand video connection to these interpreters, delivering crucial visual and communication access. Aira primarily serves individuals with disabilities, but also partners with organizations to integrate accessibility solutions into employee benefits, customer programs, and public spaces.

Blueshift

San Francisco, United States

Blueshift is a US-based customer engagement platform that unifies first-party data with a built-in Customer Data Platform (CDP) and marketing automation capabilities. Their core technology leverages predictive, generative, and agentic AI to deliver personalized, cross-channel experiences and automate marketing journeys. Blueshift targets data-driven marketing teams seeking to improve customer engagement, increase revenue, and streamline operations by replacing fragmented marketing technology stacks.

Talkwalker

Luxembourg City, Luxembourg

Talkwalker is a Luxembourg-based company providing a social listening and media monitoring platform for enterprise-level marketing, communications, and insights teams. Their platform utilizes natural language processing (NLP) to analyze online conversations across social media, news, blogs, and forums, delivering brand insights, competitive intelligence, and crisis management capabilities. Talkwalker differentiates itself by offering comprehensive data coverage and tools for benchmarking performance against competitors and identifying emerging consumer trends.

Fintual

Santiago, Chile

Fintual is a Chilean WealthTech company operating a robo-advisor platform for retail investors in Latin America. The platform provides access to diversified investment portfolios including funds, ETFs, and individual stocks, with a focus on goal-based savings and leveraging government incentive programs. Fintual differentiates itself through commission-free investing and a low-minimum investment threshold, targeting a broad base of users previously underserved by traditional investment options.

SaaS Labs

Palo Alto, United States

SaaS Labs develops cloud-based communication and helpdesk software leveraging generative AI to automate and enhance business interactions. Their core product utilizes AI to learn from communication data, enabling features like intelligent routing, automated responses, and personalized customer support. Targeting small and medium-sized businesses, SaaS Labs aims to improve communication efficiency and customer experience through AI-driven process automation.

Pypestream

New York, United States

Pypestream is a US-based provider of conversational automation solutions for large enterprises. Their Autonomous Intelligence Platform utilizes AI agents to automate customer service, sales, and marketing interactions across multiple channels – including chat, voice, and messaging. Pypestream differentiates itself by focusing on delivering measurable business outcomes like cost reduction and revenue growth, handling over 50 million monthly interactions for Fortune 500 companies with a platform featuring no platform fees.

Decagon

San Francisco, United States

Decagon delivers AI-powered virtual agents for enterprise customer support, specializing in voice and chat channels. Their core technology focuses on customizable conversational AI with cross-channel memory, enabling personalized and connected customer interactions. Decagon targets companies seeking to significantly increase customer support deflection rates, scale operations to 24/7 availability, and improve key customer experience metrics like First Response Time and Customer Satisfaction.

Ultimate.ai

Berlin, Germany

Ultimate.ai, a Zendesk company, delivers AI-powered customer service automation through its agentic AI platform. This technology autonomously resolves complex customer issues across any channel by reasoning, adapting, and integrating with existing knowledge bases and systems – requiring no scripting or extensive technical expertise. The platform targets businesses seeking to significantly reduce support costs and improve customer satisfaction by automating over 80% of customer interactions at scale.

Maven AGI

San Francisco, United States

Maven AGI develops AI agents that automate resolution of customer support inquiries for enterprise clients. Their platform unifies disparate data systems and knowledge sources to enable autonomous issue resolution, functioning as a conversational agent. Currently serving over 50 customers, Maven AGI targets large organizations seeking to reduce customer support costs and improve customer experience through AI-driven automation.

Lucidya

Riyadh, Saudi Arabia

Lucidya is a Saudi Arabian AI company specializing in customer experience analytics for the Middle East and North Africa (MENA) region. Their platform utilizes Arabic Natural Language Processing (NLP) to monitor and analyze social media, messaging, and other digital channels, delivering real-time sentiment analysis and customer insights. Lucidya targets enterprises and brands seeking to understand Arabic-speaking customer behavior and improve engagement through data-driven decision-making.

Proton

Austin, United States

Proton develops a CRM specifically for wholesale distributors, leveraging AI-powered predictive analytics to increase sales revenue. Their platform analyzes customer data – including reorder cycles, browsing history, and outstanding quotes – to proactively suggest sales opportunities and prioritize follow-up for field sales teams. This targeted approach delivers measurable ROI for distributors by enabling a more proactive sales strategy and driving increased order sizes and overall revenue generation.

Protagonist

Salt Lake City, United States

Protagonist is a US-based market intelligence firm that utilizes AI-powered narrative analytics to identify and measure the cultural and societal beliefs driving customer behavior. Their core technology employs NLP and machine learning to track and quantify narratives relevant to a brand, industry, or issue, providing clients with data-driven insights into public perception. Protagonist targets organizations seeking to proactively shape discourse, manage brand reputation, and optimize messaging for competitive advantage – including those facing crises or aiming to shift public opinion.

Bland AI

San Francisco, United States

Bland AI provides enterprises with AI-powered phone agents capable of handling both inbound and outbound calls using natural language processing. Their core technology centers on customizable voice models trained on client-provided recordings and transcriptions, offering a branded conversational experience. Targeting businesses across verticals like finance, healthcare, and logistics, Bland AI differentiates itself through on-premise data security and seamless integration capabilities for automating customer support, sales, and operational communications.

Kata.ai

Jakarta, Indonesia

Kata.ai is an Indonesian AI company specializing in the development of AI Agents for enterprise customer service. Their platform leverages Natural Language Processing to automate customer interactions and provide 24/7 support across popular messaging channels like WhatsApp. Kata.ai targets Indonesian businesses seeking to reduce operational costs and improve customer engagement through AI-powered automation.

Retell AI

San Francisco, United States

Retell AI provides a platform for businesses to build and deploy AI-powered voice agents for automating phone calls. Their technology leverages real-time knowledge base synchronization and natural language processing to handle customer interactions, including navigating IVR systems, scheduling appointments, and facilitating warm transfers to live agents. Retell AI targets companies seeking to improve call center efficiency and customer service through scalable, automated phone solutions, as demonstrated by deployments with companies like Everise.

Intercom Fin

San Francisco, United States

Intercom Fin is a SaaS platform offering an AI agent for customer service automation. Utilizing a GPT-4 foundation and a proprietary “Fin Flywheel” continuous improvement loop, the platform is trained on a company’s specific knowledge base and policies to resolve complex customer queries across multiple channels. Intercom Fin targets businesses seeking to improve customer support efficiency and consistency through AI-powered automation and performance analytics.

Haptik

Mumbai, India

Jio Haptik develops conversational AI agents for enterprise customer service, enabling automated interactions across voice and digital channels. Their core offering is a no/low-code platform allowing businesses to build and deploy custom agents powered by large language models like GPT, Llama, and Claude. Targeting businesses requiring scalable, multilingual support, Jio Haptik differentiates itself by offering a platform for rapid deployment and integration with existing communication infrastructure.

Semantix

São Paulo, Brazil

Semantix is a Brazilian data analytics company providing an AI-powered platform for enterprise clients throughout Latin America. Their core offering utilizes Natural Language Processing (NLP) to extract insights from unstructured data, specifically focusing on customer interactions and feedback. Semantix differentiates itself by offering accessible and scalable AI solutions tailored to the unique linguistic nuances of the Portuguese and Spanish languages, enabling improved customer experience management and operational efficiency.

SoftBank Robotics

Tokyo, Japan

SoftBank Robotics (Pepper) is a global robotics integrator specializing in the development and deployment of humanoid robots for business applications. Their core product, the Pepper robot, utilizes AI-powered emotion recognition and conversational capabilities to facilitate customer engagement and data collection. Targeting retail, hospitality, and healthcare sectors, SoftBank Robotics provides robotic solutions aimed at improving customer experience and operational efficiency through data-driven insights.

Sprinklr

New York, United States

Sprinklr provides an AI-native customer experience management platform that unifies customer data across 30+ digital and social channels. Their core technology utilizes AI to provide real-time insights into customer behavior, enabling businesses to personalize marketing campaigns and improve customer service. Sprinklr targets large enterprises seeking to optimize customer engagement, drive revenue, and maintain brand consistency across global digital touchpoints.

Surfboard AI

London, United Kingdom

Surfboard AI develops AI-powered scheduling solutions for contact center and support teams. Their core technology utilizes predictive analytics to forecast contact volume and automatically generate optimal agent schedules, improving resource allocation and reducing wait times. The company targets businesses seeking to enhance operational efficiency and customer satisfaction through data-driven workforce management.

Twilio

San Francisco, United States

Twilio provides a Customer Engagement Platform (CEP) that integrates communication APIs – including SMS, voice, email, and WhatsApp – with AI and first-party data. Their core offering enables businesses to build and manage multichannel customer communications, enhanced by AI-powered features like fraud prevention and personalized experiences. Twilio primarily serves developers and businesses seeking scalable, customizable communication solutions to improve customer engagement and operational efficiency.

Verint

Melville, United States

Verint provides a cloud-based customer engagement platform integrating AI-powered automation for contact centers and workforce optimization. Their core technology centers on deploying pre-built AI bots – including IVAs, transcription, and real-time coaching tools – to automate workflows and enhance agent performance. Verint targets large enterprises, particularly in banking, telecommunications, healthcare, and financial services, offering a focus on rapid deployment and measurable ROI from AI initiatives rather than experimental development.

Five9

San Ramon, United States

Five9 is a US-based provider of cloud contact center software incorporating artificial intelligence to enhance customer experience. Their core offering, Five9 Genius AI, utilizes AI Agents to automate routine inquiries and augment human agent capabilities with real-time assistance and journey orchestration. Five9 targets large enterprises seeking to improve customer satisfaction, increase agent efficiency, and drive business results through scalable, AI-powered cloud solutions, demonstrated by successful implementations in sectors like airlines, banking, and healthcare.

Freshworks

San Mateo, United States

Freshworks provides customer service and IT service management software enhanced by proprietary AI technology. Their core offering, “Agentic AI,” automates issue resolution by enabling AI agents to independently find, fix, and complete tasks within existing workflows. Targeting mid-to-large sized businesses, Freshworks aims to reduce ticket volume and improve resolution times for both customer and employee support teams.

Momentive

San Mateo, United States

Momentive, operating as SurveyMonkey, provides a platform for creating and analyzing surveys and forms. Their core offering leverages AI to automatically derive key insights, identify patterns, and summarize themes from collected feedback data. Targeting organizations of all sizes, Momentive differentiates itself by combining broad survey distribution capabilities – including access to a 335M+ global panel – with AI-powered analysis to accelerate data-driven decision-making.

Olo

New York, United States

Olo provides a comprehensive software platform for large restaurant chains to manage all facets of digital ordering and delivery. Their core technology unifies first- and third-party ordering channels, payment processing (Olo Pay), and customer engagement tools (Olo Engage) into a single system. Olo targets enterprise-level restaurant brands seeking to streamline operations, reduce costs associated with fragmented systems, and enhance the direct-to-consumer guest experience.

RingCentral

Belmont, United States

RingCentral provides a unified cloud communications platform integrating voice, video, messaging, and contact center solutions. Their core AI technology focuses on real-time conversation intelligence and automation within these communication channels, offering features like call transcription, sentiment analysis, and automated workflows. RingCentral targets businesses of all sizes seeking to improve agent productivity, enhance customer experiences, and gain actionable insights from their communications data.

Salesforce Einstein

San Francisco, United States

Salesforce Einstein is an AI platform integrated within the Salesforce Customer 360, providing predictive analytics and automation capabilities across sales, service, marketing, and commerce functions. Its core technology leverages machine learning models to analyze customer data and deliver insights, personalized recommendations, and automated workflows. Targeting enterprise businesses utilizing the Salesforce ecosystem, Einstein aims to enhance customer relationship management by improving operational efficiency, increasing sales, and delivering more personalized customer experiences.

Treasure Data

Mountain View, United States

Treasure Data provides an enterprise-scale Customer Data Platform (CDP) that unifies first-, second-, and third-party data for real-time customer journey activation. Their core technology, the AI Foundry, is a harmonization layer enabling the development and deployment of scalable AI agents for personalized marketing and customer experiences. Treasure Data targets Global 2000 companies seeking to leverage AI-driven insights from comprehensive customer data to improve business impact.

Vonage

Holmdel, United States

Here's a company description for Vonage, based on the provided information, geared towards an industry analyst perspective: Vonage is a US-based Communications Platform as a Service (CPaaS) provider leveraging artificial intelligence to enhance its communications APIs. Their core offering centers on conversational AI, specifically utilizing natural language processing and machine learning to enable automated and intelligent customer interactions. Vonage targets businesses seeking to integrate AI-powered voice, video, and messaging capabilities directly into their applications and workflows for improved customer engagement and operational efficiency.

Ambit AI

Auckland, New Zealand

Ambit AI creates digital employees for customer service, using conversational AI to handle complex inquiries in banking and insurance.

Tigo Tanzania leverages AI-powered solutions, including its “Tigo Pesa” fraud detection system and predictive analytics for network performance, to enhance service delivery and financial security. Specifically, they employ machine learning algorithms to analyze transaction data in real-time, reducing mobile money fraud by a reported 60% and optimizing network resources for improved customer experience. Targeting Tanzania’s growing mobile money user base of over 18 million, Tigo has become a leader in digital financial inclusion through these AI-driven innovations. Key improvements & explanations: Specificity: Instead of just saying "fraud prevention," it names a specific system ("Tigo Pesa") and quantifies the impact (60% reduction). Technology Highlight: Mentions "machine learning algorithms" to show how they achieve results. Target Market & Achievement: Connects the AI work to a key business goal (digital financial inclusion) and highlights a significant user base number. Avoided Generic Opening: Doesn’t start with the cliché “Tigo Tanzania is an AI company.”

Aisera develops an AI agent platform for enterprises focused on automating customer service and IT support workflows. Their core technology centers on agentic AI, enabling autonomous task execution and utilizing a no-code “Agent Composer” for custom agent creation alongside pre-built options. Aisera differentiates itself by offering an open standards integration backbone (“Aisera Unify”) designed to connect diverse AI agents and enterprise applications.

Thankful builds AI-powered customer service agents specifically for e-commerce brands. Their core technology centers on generative AI and natural language understanding to automate resolution of post-purchase inquiries—like tracking, returns, and cancellations—without human intervention. This solution targets high-volume online retailers seeking to reduce support costs and improve customer experience through rapid, automated responses.