Verint

About

Verint provides a cloud-based customer engagement platform integrating AI-powered automation for contact centers and workforce optimization. Their core technology centers on deploying pre-built AI bots – including IVAs, transcription, and real-time coaching tools – to automate workflows and enhance agent performance. Verint targets large enterprises, particularly in banking, telecommunications, healthcare, and financial services, offering a focus on rapid deployment and measurable ROI from AI initiatives rather than experimental development.

Focus Areas

Technology Focus