About
Intercom provides an AI-powered customer service platform focused on automating resolution of complex customer queries. Their core product, Fin, is an AI agent that integrates with existing helpdesk systems – including the Intercom Suite – to deliver faster response times and improve agent efficiency. Intercom targets businesses seeking to enhance their customer service operations through scalable, AI-driven support automation across multiple communication channels.
Focus Areas
Technology Focus
conversational ai ai agents generative ai
Quick Stats
Total Raised $241M
Founded 2011
Status private
Type enterprise
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