Five9

About

Five9 is a US-based provider of cloud contact center software incorporating artificial intelligence to enhance customer experience. Their core offering, Five9 Genius AI, utilizes AI Agents to automate routine inquiries and augment human agent capabilities with real-time assistance and journey orchestration. Five9 targets large enterprises seeking to improve customer satisfaction, increase agent efficiency, and drive business results through scalable, AI-powered cloud solutions, demonstrated by successful implementations in sectors like airlines, banking, and healthcare.

Focus Areas

Technology Focus