Zendesk AI

About

Zendesk AI delivers agentic AI solutions integrated within the Zendesk customer service platform, including AI-powered bots for automated resolution and a proactive copilot for agent assistance. Utilizing large language models, their technology aims to resolve over 80% of customer interactions instantly across channels and increase agent productivity by up to 20% through automated task completion and recommended next-best-actions. As a leading provider in the enterprise AI space, Zendesk AI currently powers the largest number of AI-driven customer service interactions and is designed for rapid deployment with minimal technical expertise required.

Focus Areas

Technology Focus