Cogito

About

Cogito, now part of Verint, delivers real-time AI-powered coaching and performance analytics for contact centers. Their core technology utilizes proprietary AI models to analyze voice conversations, providing both customer experience (CX) and employee experience (EX) scoring during live calls. This enables targeted, in-the-moment guidance for agents, with a focus on improving key metrics like average handle time, customer satisfaction, and revenue generation for large enterprises in sectors like telecommunications and healthcare.

Focus Areas

Technology Focus