Dialpad

About

Dialpad is a US-based provider of an all-in-one cloud communications platform integrating voice, video, messaging, and a contact center solution. Their core technology leverages real-time Voice AI to provide features like automated call transcription, agent coaching, and autonomous workflow execution for tasks like appointment scheduling and refunds. Dialpad targets businesses seeking to improve contact center performance and streamline communications across multiple channels, with a focus on security and integration with existing CRM and collaboration tools.

Focus Areas

Technology Focus

Key People 3

• C Craig Walker
• J John Rector
• B Brian Peterson